Refund Policy

Draft for review. Digital-content rules differ by country. Have this policy checked against Moroccan Law 31-08 and the consumer rules where your customers live. Replace every [OWNER: ...] item.

Because our products are digital files delivered instantly, most sales are final once the files have been downloaded. This does not affect any rights you have under the consumer law of your country that cannot be excluded.

We will refund or fix your order if

• The files are faulty, corrupted or cannot be opened, and we cannot provide a working replacement.
• The product is materially different from its description (for example, a listed file format is missing).
• You were charged twice for the same order.
• You did not receive download access and we cannot resolve it.

Right of withdrawal (EU/UK and similar laws)

Where you have a statutory right to withdraw from a digital purchase, it ends once you request immediate delivery and the download begins. At checkout you are asked to confirm this. If you have not downloaded the files, contact us within [OWNER: e.g. 14 days] of purchase to request a refund.

How to request a refund

Contact us within [OWNER: e.g. 30 days] of purchase with your order number (starting with WD-) and a short description of the problem. Approved refunds are returned through PayPal to the original payment method. When an order is fully refunded, its download access ends and the license to use the files is withdrawn.